Friends and Family Test (FFT) – Have Your Say

The Friends and Family Test is a quick and easy way to tell us what we’re doing well and where we can improve. Your feedback helps us make care better for everyone.

Give Feedback Now

You can share your experience in under a minute. Fill in the form below or choose the way that suits you:

• NHS App: Use the Give Feedback section after your appointment.

• Text message: We may send you a short survey after your visit. Replying is free.

• Paper form: Pick one up at reception and post it in the box.

If you need this information in another format (such as large print, Easy Read, or another language), please ask at reception.

What We Ask

The main question is:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

You can choose from:

• Extremely likely

• Likely

• Neither likely nor unlikely

• Unlikely

• Extremely unlikely

• Don’t know

There is also a space to add comments. These are very helpful for spotting what works well and what we can improve.

What is the FFT?

The Friends and Family Test is a national NHS programme. It gives patients a simple way to feed back on their care and helps the NHS improve services. GP practices ask the question after appointments and collect comments each month.

Who Can Take Part?

• Anyone who uses our services can give feedback at any time.

• Carers, parents, or guardians can respond on behalf of a patient.

• It’s optional – your care will not be affected if you choose not to respond.

Is it Anonymous?

Yes – you can respond without giving your name. If you choose to include details that identify you, we will keep them safe. Please don’t include anything you don’t want us to read.

Our Results

In 2025 our combined results are as follows (based on over 2,000 surveys)

• Extremely likely to recommend (50%)

• Likely to recommend (25%)

• Neither likely nor unlikely (13%)

• Unlikely (5%)

• Extremely unlikely (3%)

• Don’t know (5%)

We view these results as positive as only 8% of the over 2,000 patients surveyed would be unlikely or extremely unlikely to recommend us to their friends and family. Encouragingly, 75% of our patients would be either likely or extremely likely to recommend us.

There is certainly room for improvement and we will continue to monitor results and look for ways to implement patient feedback so that our services can improve over time.

Here are the results month by month:

FFT WWGP January 2025

FFT WWGP Feb 2025

FFT WWGP March 2025

FFT WWGP April 2025

FFT May 2025

FFT WWGP June 2025

FFT WWGP July 2025

How We Use Your Feedback

We review feedback every month and discuss it at team meetings. We look for patterns so we can fix problems and share good practice.

We use your feedback to:

• Spot issues quickly (e.g. long waits or phone access)

• Thank staff when you tell us they did well

• Plan improvements and check they are working

You Said, We Did

We regularly update this with actions we’ve taken based on feedback.

Privacy and Data Use

We follow NHS rules to keep your information safe. FFT responses are mainly used to understand patient experience and improve services. We publish overall results but not names. If you include personal details in a comment, we will keep them confidential.

Need a Response?

The FFT is for general feedback and is usually anonymous. If you need a reply to a concern or want to make a complaint, please contact us directly so we can help.