Blinx Go Live Date At WWGP – 4th November 2025

Dear Patients,

We are pleased to let you know that on the 4th November 2025, our practice will be moving our online consultations from PATCHS to a new digital service called Blinx PACO (Patient & Care Optimiser).

We are hoping that this switch will offer an improved patient experience and increase the access of patients to our services. The switch will be undertaken by all practices in the Healthier West Wirral PCN over the coming months.

Why are we changing?

Having conducted due diligence by speaking to practices currently live with Blinx and sending several staff members for training and demos with Blinx, we believe it is the best thing to do for our patients.

There are certainly similarities from Blinx to PATCHS and appointments will still be triaged by our GPs (click here for more information about this process). We hope that this is a transition that all patients can make without difficulties, but our staff will be on hand to help you with any issues.

What are the benefits for you?

With Blinx PACO, you will be able to:

• Self-book appointments online – choose a date, time, and clinician (subject to availability).
  This will allow you to see who you want more often, or choose an earlier appointment with any clinician that is available.
• Easier to login – you do not need an account, just your NHS number and date of birth.
  You can click here to find your NHS number.
• Streamlined requests online – through Blinx we will be able to have greater control of the questions you are asked when contacting the surgery online.
  This will allow us to tailor forms and questionnaires that enable you to get the correct treatment, advice, or appointment in a shorter time frame.
• Receive updates and messages securely – you’ll hear back from us faster and more clearly.
• Access additional health services – over time, Blinx will allow us to link with local clinics and community services in the PCN so you can get the right help sooner.
• Simplicity – we believe Blinx is simpler to use, whilst also offering greater flexibility for online access.

When is this happening?

The new system will go live on the 4th November 2025. Once Blinx launches, PATCHS will no longer be available.

We are confident that this change will make it easier for you to contact us, manage your care, and get the help you need. Thank you for your continued support as we make this improvement for our practice community.

Kind regards,
James Shepherd
Business Practice Manager
WWGP